AI voice qualification for European clinics & BPOs

Your coordinators talk to qualified patients only. Voxentra handles everything else.

A multilingual AI voice layer that sits in front of your existing phone system. Voxentra answers every inbound enquiry, qualifies the patient in their own language, and warm-transfers only the ones worth your team's time.

< 0.5s

response time

languages

10 min

to go live

Get started See how it works

Voxentra · Inbound call

Smile Clinic Tirana · 00:47

LIVE

VOXENTRA

Buongiorno. Grazie per aver chiamato Smile Clinic Tirana. Sto parlando con il paziente che è interessato al trattamento?

PATIENT

Sì, sto pensando agli impianti dentali.

VOXENTRA

Perfetto. Quanti impianti pensa di aver bisogno, e ha tempi preferiti per il viaggio?

PATIENT

Penso due o tre. Potrei venire il mese prossimo.

SYSTEM

→ Transferring qualified lead to coordinator…

Your coordinators are overwhelmed.
Most callers aren't ready.

60%

of inbound enquiries for EU dental tourism clinics are casual price-shoppers, tire-kickers, or unreachable later. Coordinators spend most of their day discovering that live.

3 min

average time wasted per unqualified call — by the time the coordinator realises the patient isn't serious, it's already cost them a consult slot they could've given to a real lead.

€38k+

annual revenue a mid-size clinic leaves on the table, every year, because the best leads get lost between voicemails, callbacks, and coordinators juggling language barriers.

Live in three steps.

No new phone system. No new provider. Voxentra slots into your existing VICIdial, Five9, or SIP dialer in minutes.

Register a SIP extension

Voxentra registers as a remote SIP extension on your existing dialer. Same process as adding any other agent. Takes 30 seconds.

Define your qualifying script

Tell Voxentra what "qualified" looks like for your clinic — treatment interest, travel timeframe, budget range. Three to six questions, your call.

Route inbound calls

Your dialer sends inbound calls to Voxentra first. Qualified patients warm-transfer to your coordinators with full context. Unqualified ones never reach them.

Built for how European
clinics actually work.

Speaks your patients' language

Italian, German, English, Albanian out of the box. More on request. Voxentra detects the caller's language in the first sentence and responds naturally — no "press 1 for English" menus.

Slots into your existing dialer

VICIdial, Five9, Asterisk, FreePBX, GoAutoDial, any SIP-compatible PBX. Voxentra registers as a remote extension — no new trunks, no dev team, no migration.

EU data residency, GDPR-first

All calls, transcripts, and recordings stay in EU infrastructure (Frankfurt). Dedicated database per clinic group. DPAs available. Zero data leaves the EU.

Warm transfer, full context

Qualified calls arrive at your coordinator's desk with a summary of what was asked, what the patient wants, their timeline and language preference. No cold hand-offs.

Two clear use cases.
Same platform.

Dental tourism

Clinics in Albania, Turkey, Hungary — serving EU patients

Inbound enquiries in Italian, German, and English. Voxentra qualifies for treatment type, travel timeline, budget tier, and language preference — then warm-transfers the serious ones to your coordinator with a summary in your language.

→Filters out price-shoppers and unserious callers
→Books consults in your calendar directly
→Handles after-hours enquiries so you never miss a lead

European BPOs

Lead-gen BPOs that need more qualified transfers per hour

VICIdial already dials your list. Voxentra takes the answered calls, runs your qualifying script end-to-end, and only transfers the leads that pass — so your closers spend 100% of their time on conversations that can close.

→2-4x increase in qualified transfers per closer
→Pay-per-minute pricing, no seats to license
→Full call recordings + transcripts for QA

All your questions,
answered.

Which languages do you support today?

Italian, German, English, and Albanian are available out of the box. We add new languages on request — typically within a week of a clinic confirming volume. If a language is supported by enterprise voice AI vendors, we support it.

How does integration with our existing dialer work?

Voxentra registers as a standard SIP extension on your VICIdial, Five9, Asterisk, FreePBX — any SIP-compatible dialer. Setup is the same process as adding a new human agent: create the extension, give us the credentials, we register. About 10 minutes.

Is this GDPR-compliant?

Yes. All patient data, call transcripts, and recordings stay in EU-region infrastructure (Frankfurt). Each clinic group gets dedicated database isolation. Data Processing Agreements are available. Nothing touches US infrastructure.

What does it cost?

Pay per minute of AI voice time — not per seat, not per call. Pricing depends on your volume and language mix. Sign up and we'll share pricing based on your actual call load. No minimum commitment.

Can the AI book appointments directly?

Yes. Voxentra can integrate with your booking system (Google Calendar, Outlook, Calendly, custom) and place a consult slot on your coordinator's calendar at the end of a qualifying call — before transferring.

How do I know it sounds natural enough?

We run native-speaker test calls in your target languages before you commit. If the voice quality isn't where you need it to be for your market, we don't onboard you. Fair test, no surprises.